IT Support

Calls are answered in 15 seconds by a human being.

95% of emails replied to by a technician within 15 minutes.

90% of issues are resolved within 1 hour.

One of the primary roles of Tech Solutions is to offer help desk support. This involves being the first point of contact for clients experiencing technical difficulties. Whether it’s a malfunctioning computer, a software glitch, or a network outage, our professionals are equipped to diagnose and resolve issues promptly. We use remote access tools and on-site visits to provide timely solutions, ensuring that clients can continue their operations with minimal disruption.

In addition to reactive support, Tech Solutions also provide proactive services. This includes regular system maintenance, software updates, and network monitoring to prevent potential issues before they arise. By implementing preventive measures, we help clients avoid costly downtime and maintain optimal performance. We also offer strategic IT consulting, helping businesses plan and implement technology solutions that align with their goals and objectives.

Helpdesk

Helpdesk is our bread and butter, we pride ourselves on our completely bespoke helpdesk system offering the best tailored support possible.

Whether you want to augment your existing IT team or completely outsource your IT needs, we've got you covered. Our skilled IT experts are ready to help both remotely and onsite, for when the job requires some human hands.

From resetting passwords to invoking predefined disaster recovery plans, our engineers are trained to do it all, this ensures you’ll experience nothing but peace of mind knowing you are in safe hands.

Consultancy

Unlock the full potential of your business with our expert IT consultancy services. In today's digital age, technology is the driving force behind success, and we're here to ensure you stay at the forefront.

Our team of seasoned IT consultants will work closely with you to craft a customized roadmap to IT excellence.

We start by comprehensively assessing your current infrastructure, identifying inefficiencies, and uncovering opportunities for improvement. Whether it's optimizing workflows, enhancing cybersecurity, or implementing innovative technologies like cloud computing and AI, we've got you covered.

Remote Monitoring

IT support remote monitoring is a technology-enabled approach that allows managed IT service providers (MSPs) to remotely and proactively monitor client endpoints, networks, and computers.

It empowers IT teams and MSPs to engage in proactive monitoring, maintenance, and troubleshooting of systems and devices from a centralized location.

This process helps ensure the smooth operation of technology systems, optimize services, and protect against serious health infections.

But what happens when it doesn't function?

Simply rebooting your computer won't always fix the problem and you may need expert help. This is where we come in.

Our support service can work alongside your current IT staff, or you can outsource all your needs to us to help keep your business online and working.

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How do we handle IT Support issues?

We use a bespoke in-house developed helpdesk ticket system that allows us to resolve issues efficiently along with remote monitoring software that can alert us to issues before you’re business is even aware.

What is remote monitoring?

Remote monitoring in IT support refers to the practice of monitoring and maintaining IT systems, computers, mobile devices, and other endpoints remotely, without the need for an on-site presence.
We deploy small software agents (often called “agents”) on client workstations, servers, and other devices which continuously collect information about machine health, status, and performance.
This data is sent back to us allowing us to monitor and manage the systems from a central location.

What is cloud computing?

Cloud computing is a technology that delivers various computing services—like servers, storage, databases, networking, software, analytics, and intelligence—over the internet (“the cloud”) to offer faster innovation, flexible resources, and economies of scale.

What is Cybersecurity?

Cybersecurity is the practice of protecting systems, networks, and programs from digital attacks, damage, or unauthorized access, aimed at accessing, changing, or destroying sensitive information, interrupting normal business processes, or exploiting systems.

What is AI?

Artificial Intelligence (AI) is a branch of computer science that aims to create systems capable of performing tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.